Smellycat is totally committed towards getting your order to you in the quickest possible time!

We deliver using Castle Parcels in New Zealand only - they are fast and reliable and we are able to track the order at any given time!

This service generally requires a signature on receipt therefore we recommend a work address if more convenient. Please do not use a PO Box number for the "Shipping address" as Castle Parcels do not deliver to Postal Boxes or Post Shops.

If a Rural Delivery address is provided then please expect delivery to take a little longer (only a day!) than our estimated delivery times as per below.

If you live in the Chatham Islands or Great Barrier Island, you may nominate to have your order sent to a Chatham Islands/Great Barrier Island distribution centre. From that point, it is your responsibility to arrange delivery to your cost.

If no one is available to sign for the parcel a 'card to call' will be left at the delivery address. This card outlines what the receiver needs to do to arrange re-delivery. If the second delivery is unsuccessful, the receiver will need to arrange to pick it up from the nearest local depot. Any items not collected within seven days may be returned to Smellycat.

All Smellycat customers receive a tracking confirmation email which includes a link to the Castle Parcels website. You can then reply to this email if you have any problems with your order or delivery!



Est. delivery time (NZ only)

All Fragrance orders (excl mini's)


1-3 working days

Nail Supply orders under $30 & miniature fragrances 


1-3 working days

Nail Supply orders over $30


1-3 working days

Tanning and Make up orders  FREE 1-3 working days

Delivery times are estimates only. While we cannot guarantee delivery within a set time period, we will do anything in our power to deliver your order as quickly as possible!

Please contact us if you have any questions regarding current and/or future orders. Thank you!

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